Privacy Policy
Effective Date: January 1, 2025
Introduction
Welcome to Petoriva. We operate the website at petoriva.link, offering smart pet-care device assistance. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data.
Information We Collect
- Personal Data: Name, email address, phone number, and postal address.
- Device Information: Device identifiers, firmware version, and usage data.
- Usage Data: Interaction logs, feature usage patterns, and diagnostic data.
- Location Data: Approximate location when enabled by you.
- Cookies and Similar Technologies: Information collected through cookies, pixel tags, and local storage.
How We Use Your Information
- To provide and maintain our services and devices.
- To communicate important updates, reminders, and support information.
- To analyze usage trends and improve functionality and user experience.
- To respond to inquiries, requests, or complaints.
GDPR Compliance
For users in the European Economic Area (EEA), Petoriva acts as a data controller in accordance with Regulation (EU) 2016/679 (GDPR). Our lawful bases for processing personal data include:
- Consent: You have given clear consent for us to process your data for specific purposes.
- Contractual Necessity: Processing is necessary to perform our service agreement with you.
- Legal Obligations: Compliance with applicable laws and regulations.
Your data protection rights under the GDPR include the right to:
- Access the personal data we hold about you.
- Correct or update inaccurate information.
- Request deletion of your personal data.
- Restrict or object to certain processing activities.
- Obtain a copy of your data in a structured, commonly used format.
To exercise any of these rights, please use our contact form or reach out to our Data Protection Officer at the address below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on petoriva.link. These may include:
- Essential Cookies: Required for core functionality.
- Performance Cookies: To understand how our site is used and improve navigation.
- Functional Cookies: To remember your preferences and settings.
You can manage cookie preferences through your browser settings or by following instructions provided in our cookie banner. Disabling certain cookies may affect the availability or functionality of the site.
Information Sharing
We may share your information with:
- Service providers who support our operations under confidentiality agreements.
- Authorities or legal entities when required by law or to protect our rights.
- Affiliated companies to provide integrated services.
Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including encryption and access controls.
International Data Transfers
Your information may be processed in Canada or other jurisdictions with adequate data protection laws. We ensure safeguards are in place to protect your data during transfer.
Children's Privacy
We do not knowingly collect or solicit personal data from individuals under 16 without parental consent. If we become aware that we have collected personal data from a minor, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this policy, please contact us at:
Petoriva301 Front Street West, Toronto, ON M5V 2T6, Canada
Phone: +14168764421
Business ID: 635358248
To submit a privacy request, please visit our contact form.