The device uses secure Wi-Fi encryption protocols to connect to your home network. Simply follow the in-app setup instructions to pair it with your router within minutes.

Yes, Petoriva supports multi-pet profiles. Assign each pet a dedicated feeding tray and set individual portion sizes and meal times through the app.

Our smart feeding system uses adaptive sensors to detect your pet’s size and activity levels, automatically adjusting portion sizes and meal timing. Real-time data is sent to your Petoriva app so you can make tweaks and view feeding history remotely.

The detachable food trays and water tank are dishwasher-safe on the top rack. Wipe the exterior with a damp cloth and mild soap. Rinse sensors gently and let components air dry fully before reassembling. Full instructions are in the Petoriva guide.

Yes. The dispenser is made from BPA-free, pet-grade materials. A fine mesh screen filters debris, and UV-C LED sterilization cycles run automatically every 6 hours to reduce bacteria growth.

With average daily use, the internal rechargeable battery lasts up to 72 hours. Low-battery alerts are sent to your app well in advance, and the device can operate plugged in for continuous power.

Absolutely. You can grant secure access to multiple users through the Petoriva app, assigning view-only or full-control permissions so family or pet sitters can help manage feeding and monitoring.

If connectivity is lost, the device stores up to 30 days of feeding and sensor data locally. Once the connection is restored, all records and alerts sync automatically with the Petoriva cloud.

Our devices are designed in Toronto and assembled in North American facilities following strict quality and safety standards. Each unit undergoes multiple tests before shipping from our Toronto headquarters.